STORE POLICY
SHIPPING POLICY
We ship freshly baked, handmade cookies across Ireland. Shipping costs are €6 per parcel, with delivery times between 3–7 business days depending on location. Cookies are carefully packaged to ensure they arrive fresh and intact. Please note: shipping times may vary due to busy periods (e.g., holidays) or unforeseen courier delays. Once your order ships, you’ll receive a confirmation email.
PICKUP POLICY
​Local pickup is available in Wexford for customers seeking a convenient and cost-saving option. Orders can be picked up the same day if cookies are already baked, or the next day for fresh bakes or custom requests. Pickup is by appointment during our business hours, and you will receive pickup instructions upon purchase. Please arrive on time to ensure your cookies are handed off at their freshest!
ORDER PROCESSING TIME
All cookies are handmade fresh to order, so processing times typically take 1–2 business days before they are ready for shipping or pickup. If an order includes customization or a large batch for special occasions, extra preparation time may apply. We strive to keep you updated on your order status and will notify you as soon as it’s on its way or ready for collection.
RETURNS & REFUNDS POLICY
Due to the perishable nature of our cookies, returns are not accepted. However, we strive for 100% satisfaction! If your cookies arrive damaged, incomplete, or incorrect, please contact us within 48 hours of receiving your order. We may request proof, such as a photo, to assess the issue. Refunds or replacements, if approved, will be processed promptly. For any concerns, please email mitzisbakery16@gmail.com.
CUSTOMISATION POLICY
We offer customization options, including personalized gift messages, cookie flavors, and special occasion packaging. Please allow 1–3 extra days for custom orders, depending on complexity. There may be additional fees based on the request. Custom orders are final and cannot be altered after confirmation, so please review your details carefully before placing your order. Contact us directly at mitzisbakery16@gmail.com for inquiries about personalization or bulk orders.
PAYMENT POLICY
We accept payments via major debit/credit cards and PayPal. All payments must be completed during checkout to confirm your order. For larger custom or bulk orders, partial payments may be accepted upon request. Your payment information is securely processed, and we do not store sensitive financial details. If you experience payment issues or need assistance, please contact us at mitzisbakery16@gmail.com.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments
ALLERGEN & INGREDIENTS DISCLAIMER
Our cookies are made from high-quality ingredients, including wheat, dairy, and nuts, and are baked in a kitchen where cross-contamination with common allergens may occur. We cannot guarantee allergen-free products. If you have specific dietary needs or concerns, please contact us prior to ordering. While our cookies are safe for most, we encourage customers with allergies or intolerances to exercise caution.
CONTACT POLICY
For all inquiries, including order updates, delivery questions, or customization requests, please reach out to us via email at mitzisbakery16@gmail.com or by phone at+353 085 7441075. We aim to respond to all messages within 24–48 hours during business days. If your issue is time-sensitive (e.g., order adjustments or delivery concerns), please mention this in your message for priority assistance.
CHANGES TO ORDERS
Changes to orders, such as modifying a delivery address, adjusting pickup times, or altering items, must be requested within 24 hours of placing the order. Once an order has been shipped or prepared for pickup, we cannot accommodate modifications. Please double-check your details before checkout. For urgent changes, email us at mitzisbakery16@gmail.com, and we’ll do our best to help!
PRIVACY POLICY
We take your privacy seriously. Your personal and payment details are used solely for processing your order, communicating updates, and—if opted in—sending occasional marketing promotions. We do not share your data with third parties. For more details, please refer to our full Privacy Policy. Feel free to contact us if you have questions or would like your data removed from our system.
TERMS & CONDITIONS
By placing an order on our website, you agree to our policies on shipping, pickup, payments, and refunds. Policies may be updated periodically to improve processes or comply with regulations. It is the customer’s responsibility to review our Store Policy before making a purchase. If you have any questions or concerns, please contact us directly before placing your order.